This Privacy Policy explains how Highland 99 collects, uses, stores, and protects your personal information as a member of our platform. We are committed to safeguarding your privacy and ensuring your data is managed transparently in accordance with strict data protection standards.
Six core principles that shape how Highland 99 manages and protects the personal data of every Malaysian member.
Welcome to the Highland 99 Privacy Policy. This document explains how Highland 99 ("Platform", "we", "us") collects, uses, discloses, stores, and protects your personal information ("Personal Data") when you use the highland99.pro website and all related services.
By registering an account or using any Highland 99 service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your personal data as described here, please contact us or discontinue use of the platform.
Important Note: Highland 99 takes the privacy and data security of every Malaysian member seriously. All data processing is carried out in accordance with strict data protection standards. For any enquiries regarding your personal data, contact us at support@highland99.pro.
1.1 Information You Provide Directly. When registering a Highland 99 account and using our platform, you provide us with the following information:
1.2 Information Collected Automatically. When you use the Highland 99 platform, our systems automatically record the following information:
1.3 Information from Third Parties. In certain situations, Highland 99 may receive information about you from authorised third parties:
| Data Category | Example Information | How It Is Collected | Purpose |
|---|---|---|---|
| Identity | Name, MyKad, date of birth | Registration / KYC | Mandatory |
| Relationships | Phone number, email, address | Registration | Mandatory |
| Financial | Payment method, transaction records | Deposit/withdrawal transactions | Mandatory |
| Technical | IP, device, browser | Automatically during use | Automatic |
| Behavioural | Games played, active session time | Automatically during gameplay | Automatic |
| Marketing | Promotional preferences, email subscriptions | Member preferences | Optional |
Highland 99 uses your personal data only for legitimate purposes that are necessary to provide a secure, high-quality platform experience. The following are the specific purposes for which your data is used:
2.1 Account Management & Identity Verification. Your identity information — name, MyKad, date of birth, phone number — is used to create your Highland 99 account, verify your identity during the KYC process, process withdrawals to payment methods registered in your name, and confirm that every account belongs to a legitimate individual aged 18 and above.
2.2 Financial Transaction Processing. Payment details and transaction records are used to process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, or CIMB Clicks; process winnings withdrawals to your account; track bonus usage and wagering progress; and generate account statements for your reference.
2.3 Platform Security & Fraud Prevention. Technical data including IP addresses, device information, and usage patterns are analysed to detect and prevent: multiple accounts using the same identity or device; fraud attempts or money laundering; unauthorised access to member accounts; and manipulation of games or betting systems.
2.4 Customer Support. Records of all interactions with the Highland 99 support team – including live chat logs, support emails, and issue resolution notes – are retained to enable consistent and effective support, avoid repetitive back-and-forth, and ensure the same issues do not recur.
2.5 Platform Improvements. Aggregated and anonymised usage behaviour data is used to understand which games are most popular (slots, blackjack, poker, lottery, and others), peak platform usage periods, and areas requiring UX improvements — all of which help us make Highland 99 a better experience for all Malaysian members.
2.6 Marketing Communications (With Consent). With your consent, Highland 99 uses your email address and phone number to send information about the latest bonus offers, seasonal promotions (e.g., Raya bonuses, football World Cup promotions), and platform updates. You may withdraw this consent at any time.
2.7 Legal Compliance. In certain situations required by law, Highland 99 may need to use or disclose your data to comply with court orders, directives from Malaysian authorities, or anti-money laundering (AML) reporting obligations.
3.1 Core Principles. Highland 99 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. This is an unconditional commitment we uphold across every aspect of our platform's operations.
3.2 Authorised Service Providers. To deliver the full range of Highland 99 services, we share limited data with selected and audited third-party service providers, including:
All these service providers are bound by contractual agreements that prohibit them from using your data for any purpose other than delivering the services contracted by Highland 99.
3.3 Legal Requirements. Highland 99 may disclose your personal data without your consent in the following circumstances as required by law:
3.4 Cross-Border Data Transfers. Your information may be stored or processed on servers located outside Malaysia. In such cases, Highland 99 ensures that the receiving parties uphold data protection standards equivalent to those in Malaysia and fully comply with the applicable data protection agreements.
Privacy Commitment: Highland 99 never shares individual betting records, personal game history, or members' financial information with any advertiser, marketing agent, or third party that has no legitimate operational need for that data. Your data is not for sale.
4.1 Transmission Encryption. All data transmitted between your device and the Highland 99 platform is protected by 256-bit TLS/SSL protocol. This means that even if someone were to intercept a data packet in transit, they would be unable to read or make use of the information.
4.2 Storage Encryption. Sensitive data stored in Highland 99's databases – including passwords (in irreversible hash format), identity card numbers, and payment account details – is stored in encrypted form. No one, including Highland 99 staff, can view your account password in plain text.
4.3 Tiered Access Controls. Highland 99's internal access control system ensures that each staff member can only access the data required to carry out their specific role. Technical engineers cannot access member financial records, customer support staff only see the information needed to resolve an enquiry, and all access to sensitive data is logged and regularly audited by the internal security team.
4.4 Regular Security Audits. Highland 99 conducts regular security audits by certified independent parties to identify potential system vulnerabilities. Any weaknesses discovered are addressed promptly in accordance with established incident response protocols.
4.5 Security Recommendations for Members. Beyond the security measures we have in place, you can also help protect your account by:
5.1 What Are Cookies? Cookies are small text files stored on your device when you visit a website. They allow the website to remember your preferences, keep you logged in between sessions, and help us understand how the platform is used so we can continuously improve it.
5.2 Types of Cookies Used by Highland 99. Our platform uses four categories of cookies:
5.3 Cookie Controls. You can manage your cookie preferences through your web browser settings. Most modern browsers – Chrome, Firefox, Safari, Edge – allow you to view, delete, and block cookies from specific websites. Please note, however, that disabling essential cookies will affect the functionality of the Highland 99 platform.
As a Highland 99 member and the individual whose data we process, you have the following rights regarding your personal data. We respect these rights and will action related requests within a reasonable timeframe.
To exercise any of the above rights, please contact the Highland 99 privacy team at support@highland99.pro with the email subject "Privacy Rights Request", stating the right you wish to exercise along with your account details for identity verification. We will verify your identity before processing any request relating to personal data.
7.1 Data Retention Period. Highland 99 retains your personal data only for as long as necessary for the legitimate purpose of processing. Retention periods vary by data type:
7.2 Deletion After Retention Period. Once the designated retention period has elapsed and there is no legal requirement to retain the data further, it will be securely deleted from all Highland 99 systems using deletion methods that ensure the data cannot be recovered.
7.3 Inactive Account Data. If your Highland 99 account shows no login activity for 24 consecutive months, we will send a notice to your registered email to confirm whether you wish to keep or close the account. If no response is received within 30 days of that notice, the account will be closed and your data will be managed in accordance with our data retention policy.
Important Note: Deletion of your personal data upon request does not mean Highland 99 will erase transaction records required to be kept by law. Financial records must be retained for the period prescribed under Malaysian law regardless of any deletion request; however, this data will be separated from your active profile and will not be used for any other purpose.
8.1 Right to Amend Policy. Highland 99 reserves the right to update this Privacy Policy from time to time to reflect changes in how we operate, applicable legal developments, or improvements to our data protection practices. The "Updated" date at the top of this document will always reflect the date of the most recent revision.
8.2 Notice of Material Changes. If we make material changes to how we collect or use your personal data, we will notify you via your registered email at least 14 days before the changes take effect. For less significant changes, we may simply update this document and note the new amendment date.
8.3 Periodic Reviews. We encourage you to review this Privacy Policy from time to time to stay informed about how we manage your data. Continued use of the Highland 99 platform following any changes to this Privacy Policy constitutes your acceptance of those changes.
9.1 Data Privacy Officer. For any questions, concerns, or requests related to your personal data and the Highland 99 Privacy Policy, please reach out to us through the following channels:
9.2 Privacy Complaints. If you are dissatisfied with how we handle your personal data or our response to your privacy request, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.
We're Here to Help: The Highland 99 team communicates in Bahasa Melayu and understands the needs and concerns of Malaysian players. Do not hesitate to reach out if you have any questions about how we handle your personal data — protecting your privacy is our priority.
Trust is the foundation of everything in the online betting platform industry. When you register a Highland 99 account, you entrust us with something invaluable – your personal information, including your identification number, phone number, and payment details. We do not take lightly the responsibility that comes with that trust. That is why the Highland 99 Privacy Policy is more than a legal compliance document – it is a commitment we make to every member about how we handle the data you entrust to us.
One concern we frequently hear from new members is about the security of their financial information, particularly regarding deposit and withdrawal methods. When you deposit using Touch 'n Go eWallet or GrabPay, your transaction information is processed through encrypted, secure channels and used for one purpose only — to process your transaction. Your digital wallet account number is not stored in plain text in our systems, and it is never shared with any third party that has no operational need to process it.
Selling data to advertisers is a business model we reject entirely. We understand that some platforms use user behaviour data for aggressive advertising purposes or sell it to data brokers. Highland 99 does not do this, has never done this, and will never do this. Our revenue comes from legitimate platform operations — not from selling information about our members. This is a core business principle we stand firmly by.
Many Malaysian users may not be fully aware of the privacy rights they hold. The right to access your data, the right to request correction of inaccurate information, the right to be notified in the event of a data breach – these are real rights, and Highland 99 is committed to upholding them. You should never feel hesitant about requesting a copy of your data or asking for deletion after closing your account. These are your rights, and our team takes every request seriously and processes each one within a reasonable timeframe.
In the Malaysian context, personal data protection has become a matter of growing importance. The Personal Data Protection Act 2010 (PDPA) sets out guidelines on how companies must handle the personal data of Malaysian citizens and residents, and Highland 99 adheres to the principles established under the Act. All seven PDPA principles — including the security principle, the data integrity principle, and the data transfer principle — are reflected in the way we design our data processing systems.
Finally, we want to make clear that this Privacy Policy is not a static document written once and forgotten. As the way we operate evolves, as laws develop, or as we find better ways to protect your data, we will update this policy and inform you of any significant changes. Your privacy is an ongoing commitment — not a checkbox on a compliance form.
All transactions made through Malaysian local payment methods are processed with full encryption — your financial data is protected at all times.
All transactions in Malaysian Ringgit (RM / MYR) · 256-bit SSL encrypted · Data not shared with third parties without necessity
The most frequently asked questions from members regarding data protection and privacy at Highland 99.
Your personal data is protected with 256-bit SSL encryption. Highland 99 does not sell member data to third parties. You have the right to access, correct, and request deletion of your data. Any data breach will be notified within 72 hours.
For privacy-related enquiries, contact us at support@highland99.pro. For information on the platform's terms of use, please refer to Terms & Conditions us.
Your usage data helps Highland 99 identify patterns that may indicate a need for assistance – all handled with full respect for your privacy.
Your gameplay data (with privacy maintained) is used to detect patterns that may indicate a need for responsible gambling support — not for commercial profiling.
The deposit limits, loss limits, and self-exclusion records you set are confidential data accessible only to you and authorised security personnel.
All platform behaviour analytics are conducted using anonymised data. No reports that identify individuals are shared with third parties, even for research purposes.
Age data collected during registration and KYC is used to verify member eligibility and ensure the platform is only accessible to adult Malaysians.
For further guidance on responsible gaming tools, visit the page Responsible Gaming us.
The Highland 99 platform is built on trust – 256-bit SSL encryption, no data selling, respected privacy rights, and 24/7 Bahasa Malaysia support ready to assist you.
Already have an account? Log in here